Guest Post

The more efficient your employees are, the more productive they can be. When employees can work with efficiency, no time is wasted and they are able to focus all of their energy on building the company.

From optimizing workflows to investing in new technologies, there are many ways to improve employee efficiency. However, one of the best ways to help employees save time is to provide them with a better method of communication, such as automatic texting.

What is Automatic Texting?

Automatic texting is a technology that allows you to send automated text messages to specific recipients. You can use this technology to send messages to all of your employees at the same time, or you can send a message to a smaller group of employees instead.

How Can Automated Texting Benefit Employees?

Companies can use automated texting to benefit their employees in a number of different ways. Some of the possible uses for automated texting include:

  • Sending information about working schedules. – Your company can use mass texting to send out information about work schedules on a regular basis. This ensures that your employees will know when they are supposed to be at work. It will also reduce the number of calls your staff must field from employees who need to check their schedules.
  • Notifying employees about schedule changes. – If your company needs to change the schedule, you can use mass texting to inform all of the affected employees of the change.
  • Answering basic questions from employees. – With the right software, you can establish a system that automatically responds to certain questions from employees. For example, if an employee wants to know whether his or her tax paperwork is up-to-date, he or she can text a keyword to the company and receive an automatic response.
  • Updating employees about important projects. – When your company is working on an important project, you can use automated texting to send updates or deadline reminders to the employees involved in the project.
  • Coordinating meetings. – Meetings are an integral component of every workplace environment. Whether you need to schedule an emergency meeting or you simply want to remind employees of an upcoming meeting, you can use automated texting to get the job done quickly.

Get the Most from Automated Texting

In order to get the greatest possible benefit from automated texting, you need to implement it properly. To establish a strong automated texting system, follow these tips.

1. Choose the right software provider.

Not all mass texting software is created the same. Some of these programs are much more effective than others. When selecting a program, be sure to choose a program that offers all of the features you may need.

2. Educate employees.

Before you can use mass texting effectively, you need to have the cooperation of your staff. Make sure that they understand how the program works, what notifications they will receive and how they should respond after receiving a message.

3. Listen to feedback.

As you implement and begin using the program, solicit feedback from your employees. If employees have problems using the system, consider making changes to the program. It’s also important to monitor the effectiveness of your automated texting program for different purposes so that you can optimize it as time goes on.

Automated texting provides countless benefits to you and to your employees. If you aren’t already using this technology, now is the time to start.

 

Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.
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