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Trustmark Certification For Employment Agencies

Raise your business standards and achieve Trustmark compliance

What is Trustmark?

Trustmark is an initiative by The Ministry of Manpower (MOM) to further improve the professionalism of FDW-placing employment agencies (EAs). The purpose is to encourage EAs to raise professionalism, improve the matching of FDWs to employers and facilitate successful placements

All FDW-placing EAs will then be required to undergo Trustmark grading before they renew their licences. EAs will receive a grade which the EA shall display prominently to help employers make an informed decision when selecting an EA.

 

Trustmark Focus Areas

F

General Conduct

  • Knowledge of and compliance with applicable laws and guidelines
  • Professionalism of EA personnel
  • Advertising of EA services
G

Service Provisions

  • Service Agreement
  • Fees and Refund Policies
  • Honour of agreements
H

Duty of care (Placement)

  • Facilitate good employment relationship
  • Matching and placement
  • Terms of employment
  • Responsibilities prior to FDW’s deployment
I

Duty of care (Post-deployment)

  • Responsibilities after FDW’s deployment
  • Handle of transfers and terminations
  • Complaints and Dispute Resolutions

How can The Resource Group help my EA to ensure Trustmark compliance?

Based heavily on the Customer Centric Initiative, our consultancy project will be committed to service excellence and to take the lead in raising service standards in your business and comply to Trustmark high standards.

Quality service is what sets your business apart from the others. Connect with your customers, build loyalty and enhance your service delivery with the Customer Service Toolkit. The toolkit equips you with the systems and processes required to develop service excellence across 5 key pillars:

 

  • Leadership – Putting leadership at the heart of the service experience
  • The Team – Building a team committed to service
  • Culture & Communication – Developing a culture committed to service
  • Customer Relationships – Knowing your business, knowing your customers
  • Service Standards – Meeting your customers’ expectations and developing Standard Operating Procedures

Why Partner The Resource Group (TRG)?

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Our approved Work-Life Consultant

Hua Pak Cheong
Approved Work-Life Consultant

 

 

Work-Pro Grant reimburses 80%, up to $20,000, of consultancy fees by Approved Work-Life consultants. The 80% reimbursement does not apply to non-certified consultants.

I’m interested. What should I do next?

Fill in the following form and we will arrange to meet up to run through the process with you.